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Someone with a cert in routing and switching could become a network engineer and make a great living. Here’s what you need to do to avoid getting stuck in your entry-level role and move up the industry faster than what most people would say is possible. Anyway, if you’ve read this far, you’re probably more like the second person. You want to move up the industry and eventually hold a top IT position. You’re always looking to get an edge on everybody else, or hunting for the next trend so you can jump on it before everyone else. Sure, it’s great if you’re just starting out and need to get some experience but, expecting to have a lucrative and fulfilling career in it is delusional. Throughout their day, these tech pros hear unfiltered opinions and concerns from customers—concerns that are vitally important for company leaders to know about.
This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions. This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field.
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Students learn how to respond to common help desk related issues with great customer service, critical thinking, remote support, and proper troubleshooting to resolve many IT related issues. For many people, Technical support and help desk positions are the traditional points of entry into IT. Since most industries nowadays rely on technology, IT and help desk support staff has opportunities to be employed within a wide variety of industries. Alternately, many larger electronics stores have an in-house repair team who will take anyone with IT repair knowledge and train them in customer service. You will receive on-the-job training and gain experience in common issues, complaints and misunderstandings. With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position.
- If you’re interested in training to help you level up in the field we can share with you information about our programs.
- With at least one year of experience in this kind of position, you will likely be able to honestly claim to have both of the required attributes necessary for an IT help desk position.
- To find success in this role, you have to understand and expect to multitask in time-sensitive situations.
The BLS also found that the demand for IT user support roles is projected to grow by 12% over the next five years. A CompTIA A+ certification demonstrates solid proficiency with computer hardware, while a Microsoft IT certification such as an MSCE indicates a deep knowledge of the Microsoft operating system. help desk engineer However, a publication from Microsoft indicates that they have ceased offering and supporting many of the older certifications, and offers guidance on what else you can do to acquire accreditation. Learning the full stack of technologies will also give you a broader perspective on the industry.
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As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. Daniel Greenspan is an IT education specialist and the founder of ITCareerFinder.
